Here’s everything you need to know about returns, refunds, and replacements.
Standard Binders
Binders are ready-made and in stock.
If you change your mind or the product arrives in good condition but you’re unhappy, you can return it within 14 days of receipt.
Items must be returned unused and in original condition.
Refunds will be issued once the returned item is received and inspected.
Bespoke Inserts
Our printed inserts are made-to-order according to your specifications.
Because they’re personalised, bespoke inserts cannot be refunded or exchanged, so please double-check your text, images, and other customisation details before placing your order.
We will not accept returns for personalised inserts unless they are damaged or defective.
Damaged or Defective Items
If any product arrives damaged or faulty, please contact us within 14 days of receipt with photos of the issue.
We will arrange a replacement or, if necessary, a correction for bespoke inserts.
Include your order number and details of the item(s) you’re returning.
Send the item(s) back in their original packaging (binders only).
Please note: Customers are responsible for return shipping costs unless the item was faulty or damaged.
Questions?
If you’re unsure whether a product can be returned, or need help before ordering, email us at hello@elephantnotes.co.uk. We’re always happy to help.
